Brains, Guts, and the Capacity to Act
By Stephen H. Baum
author of What Made jack welch Jack Welch
What allows a leader to take the steps needed to solve a problem or master a
difficult situation? What keeps the desire to act from being impetuous and
uninformed, as in “ready, fire, aim” behavior? The answer is that the
capacity to act effectively and decisively is a complex mixture of brain and
gut, a combination I call threads in thinking. It includes these qualities:
* An ability to distill a situation to its simplest dynamics; to
understand the issues and the consequences of doing nothing; and to
formulate a specific plan.
* Being extro-spective: seeing the business in the larger context of
the industry and in the marketplace; seeing a situation from a high-altitude
view and making sense of it on the ground.
* For opportunities, an ability to see the true benefits and risks,
which are not always obvious.
* Possession of a mental library of truly relevant analogies and other
mental models that can be applied to characterize the situation in a way
helpful for making a choice.
* An ability to identify valuable sources of advice, experience, and
wisdom (inside the company and out); to elicit information and know when to
do so.
* An instinct for calibrating the value of and motive for facts and
information people are giving you, the subtext of real agendas.
* An ability to discern both financial and nonfinancial impacts and
include them in the calculus (company reputation, morale, future business
options), then weigh the risks.
* An ability to anticipate issues and define a point of view so you
don’t have to do it for the first time under crisis.
* Being able to think a couple of moves ahead, as in chess, or as
Steve Kaufman put it: “the ability to look around the corner and see what’s
coming.” This ability and most of the others can be tested and developed.
It’s a tall order, but remember that no one starts out with all of these
abilities. You develop these threads and judgment only with experience. This
is done mainly through on-the-job training. Just remember how many of the
leaders we’ve been discussing failed in school, how many were far from the
top of their class, how none were rocket scientists. Only by working through
major challenges in the first place do you develop and nurture these
abilities until they become part of you and part of your instinct.
In the Eye of the Storm
Deciding that you must act, and then acting, is not as straightforward as it
seems. Circumstances will often make your decision to take action in the
first place very challenging. Remember [Read more →]
Categories : Action, Communication, Confidence, General Leadership, Loyalty, Personal Development, Proactivity, Relationships, Responsibility // Add Comment »